Shipping and Returns
Shipping your package
Transporting your package
The indicative standard delivery time is 7 working days following the day of processing of the validated order (order processing is carried out within 24 hours following receipt of payment), Monday to Friday, between 9 a.m. - 12:30 p.m. and 1:30 p.m. -6 p.m., except in exceptional circumstances.
If exceptionally the buyer were to notice the absence of delivery within the deadlines indicated above, he should immediately notify DOMAINE D EN SEGUR to enable him to remedy the problem as quickly as possible, the execution of the order must then intervene at the latest within 30 days of the latter.
Presentation of the goods at the place and on the date indicated by the buyer releases the seller from his delivery obligation.
In the absence of the buyer during the presentation of the goods, as far as possible and depending on the circumstances:
The carrier will contact the buyer for a second delivery, provided however that the latter has provided a telephone number allowing them to be reached during the day.
If the buyer has chosen to collect or have the goods collected from the seller's cellars, they will only be delivered to the person placing the order. To validate your identity, an identity document will be requested. If the author of the order cannot go to the cellars, he can ask a third party to come in his place. This person must have a power of attorney established by the author of the order, to which a copy of one of their identity documents will be attached.
The buyer is required to check the condition of the packaging as well as the contents of the package(s) upon delivery. In the event of damage or lack of conformity, the buyer is imperatively required to express reservations on the delivery note, specifying the anomalies noted, and to notify DOMAINE D EN SEGUR within 48 hours from reception of wines. If a breakage is noted, the buyer must refuse the damaged package, indicate it on the carrier's delivery note and inform DOMAINE D EN SEGUR under the aforementioned conditions.